Terms & conditions

1. Who we are

The Clothes Shop is a CleverDeals store. CleverDeals is a trading name of TBV Limited — a company registered in England and Wales under company number 13279893, whose registered office is at Suite 48, Beechfield House, Winterton Way, Macclesfield, SK11 0LP. Our VAT registration number is GB 378 4829 39. Your contract for any order is with TBV Limited.

We sell clothing, footwear, workwear and accessories to customers in the UK. Write to us at that address, or email sales@cleverdeals.net.

2. Acceptance of these terms

By using this website or placing an order you agree to these terms, our returns policy and our privacy policy, without modification. We may update these terms from time to time; the version in force is the one published on this page when you place your order.

3. How a contract is formed

Placing an order is an offer to buy. We will send an acknowledgement email confirming we have received it — this is not acceptance. A contract between us comes into existence only when your order is dispatched and we send you a dispatch confirmation.

If we cannot fulfil an order — because an item has sold out, because it was mispriced, or because it cannot be delivered to your address — we will tell you and refund any payment for the items we cannot supply. We reserve the right to decline any order.

4. Prices and payment

Prices are shown in pounds sterling, including VAT, on the product page and may change at any time, but changes do not affect orders we have already accepted. Delivery is charged in addition, per parcel, and is shown at checkout before you pay.

Payment is taken at checkout through Mollie, our payment provider. Card details are entered on Mollie’s secure hosted page and never reach our servers.

We take reasonable care to price and describe every product accurately. Where an obvious pricing error occurs, we are not obliged to supply at the incorrect price; we will contact you to confirm whether you wish to proceed at the correct price or cancel.

5. Delivery

Our items are packed and posted by our supplier partners from their UK warehouses. Orders placed before 2pm (UK time) on a working day are normally dispatched the same day. Delivery estimates are estimates, not guarantees, and we are not responsible for delays caused by the carrier or by events outside our reasonable control.

Items from different suppliers are sent separately, so an order may arrive in more than one parcel. Each parcel has one delivery charge, however many items it holds, and the charges for your order are shown at checkout before you pay.

Risk in the goods passes to you on delivery. Ownership passes when we have received payment in full.

6. Cancellation and returns

Your cancellation and returns rights — including your statutory 14-day right to cancel a distance purchase and our longer 28-day returns policy for unworn items — are set out in full in our returns policy, which forms part of these terms.

7. Product information, sizing and suitability

Product descriptions, size guides and specifications come from the manufacturers. Sizes vary between brands, so please check the size guide for each item. Colours can look different on screen from how they look in person.

Workwear, high-visibility clothing and safety footwear meet the standards their manufacturers state for them. It is your responsibility, or your employer’s, to decide whether an item is suitable protection for a particular job or workplace; we do not carry out risk assessments.

8. Intellectual property

The intellectual property rights in all software, text, imagery and other content on this website remain the property of TBV Limited, its licensors, partners or content suppliers. You may not reproduce or republish it without our permission.

Any third-party trademarks or brand names shown on this site are owned by their respective owners. We claim no connection, association or affiliation with them unless specifically stated.

9. Material you submit to us

Any information or material you submit to us or publish in a public area of this site is provided on a non-confidential basis. You grant us a perpetual, royalty-free, non-exclusive licence to use, edit, copy, republish and distribute it, and to authorise others to do the same. You must not submit anything unlawful, defamatory, or infringing someone else’s rights.

10. Website availability

We aim to keep this site available at all times but do not guarantee uninterrupted access. We may suspend, withdraw or change all or part of it without notice, and we will not be liable if it is unavailable for any period.

11. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by the Consumer Rights Act 2015, or for any other liability that cannot lawfully be excluded or limited.

Subject to that, we are not liable for losses that were not foreseeable at the time the contract was formed, or for loss of profit or business loss where you buy for business use. Where we are liable, our total liability in connection with an order will not exceed the price you paid for that order.

12. Events outside our control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including carrier failure, supplier failure, industrial action, fire, flood, or interruption of power or telecommunications.

13. Severability

If any part of these terms is found to be unenforceable, the enforceability of the remaining terms is not affected. So far as possible, where a clause can be severed to leave the remainder valid, it will be interpreted accordingly.

14. Governing law and disputes

These terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of the country in which you live.

If something goes wrong, please contact us first at sales@cleverdeals.net — most problems are resolved quickly and informally.

15. Entire agreement

These terms, together with our returns policy and privacy policy, constitute the entire agreement between us in relation to your order and supersede any previous arrangement. Any waiver of a provision will be effective only if given in writing by us.