Returns & cancellations

The short version

• Unworn, with tags on? Return it within 28 days of delivery for a full refund of the item price.
• Worn, washed or tags removed? We cannot take it back unless it is faulty.
• Faulty or not as described? Always returnable, and we pay the postage.
• Return postage is paid by you unless the item is faulty, damaged, or we sent the wrong thing.
• Please contact us before sending anything — we’ll give you a returns reference and tell you where to send it.

Your statutory cancellation right

Because you are buying online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order within 14 days of receiving the goods, without giving a reason. Nothing on this page removes that right.

To cancel, email sales@cleverdeals.net with your order number before the 14 days are up. You then have a further 14 days to send the goods back. You are responsible for the cost of returning them.

You may try an item on as you would in a shop. Where goods come back worn, washed, marked or with their tags removed — handled more than was needed to check their size, fit and quality — we may reduce the refund to reflect the loss in value.

Items sealed for hygiene reasons, such as underwear, socks and face coverings, cannot be returned once unsealed after delivery unless they are faulty.

Our 28-day returns policy

Beyond the statutory window we offer a longer goodwill period. You may return an item within 28 days of delivery provided it is:

• unworn (other than trying it on), unwashed and undamaged;
• with its original tags and labels attached and in its original packaging; and
• in a resalable condition.

We cannot accept returns requested more than 28 days after delivery.

Faulty, damaged or wrong items

Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If an item fails that standard — a manufacturing fault, damage in transit, or simply the wrong item or size — you can return it whether or not it has been worn.

Tell us within 30 days of delivery and you are entitled to a full refund. After 30 days we will repair or replace it, and if that is not possible you can claim a refund. Email sales@cleverdeals.net with your order number and a photo of the problem.

We pay return postage on faulty, damaged or incorrectly supplied items and will send you a prepaid label.

How to return something

1. Email sales@cleverdeals.net with your order number and what you would like to return. Please do not send anything back before contacting us: our items come from several supplier partners, and we need to give you a returns reference and the right address so your parcel can be matched to your order.
2. We will reply with a returns reference and address, normally within one working day.
3. Pack the item so it arrives as it left, with its tags on. Include the returns reference in the parcel.
4. Send it using a tracked service. Until it reaches us the parcel is your responsibility, and without tracking we cannot refund an item that goes missing in transit.

Who pays the postage

• Changed your mind or wrong size ordered: you pay the return postage.
• Faulty, damaged, or our mistake: we pay, via a prepaid label.

Where you cancel a whole order under your statutory right, we refund the delivery charge you paid. Where you return part of an order, the delivery charge is not refunded.

Refunds

Refunds are issued to the original payment method within 14 days of us receiving the goods back (or, if earlier, of you supplying proof of postage). How quickly the money appears depends on your bank or card issuer.

If a returned item arrives worn, damaged, or outside the 28-day window, we will contact you before doing anything. We will either return it to you at your cost or, where a partial refund is fair, offer you one — the choice is yours.

Contact

Returns and everything else: sales@cleverdeals.net

TBV Limited (trading as CleverDeals), Suite 48, Beechfield House, Winterton Way, Macclesfield, SK11 0LP. Registered in England and Wales, company number 13279893. VAT registration number GB 378 4829 39.