Frequently asked
The practical bits.
Delivery, returns, sizing and orders. If your question isn’t here, email sales@cleverdeals.net. The full details are in our returns policy and terms & conditions.
Questions
How long does delivery take?
Our supplier partners post every order from their UK warehouses. Order by 2pm (UK time) on a working day and it ships the same day; tracked delivery then normally takes 1–3 working days. Each supplier sends its items in one parcel with one delivery charge, however many items it holds; the charges are shown at checkout before you pay.
Do you ship outside the UK?
Not at the moment — we deliver to UK addresses only.
Will my order arrive in one parcel?
Items from different suppliers are posted separately, so an order can arrive in more than one parcel, with a delivery charge for each parcel. Adding more items to a parcel doesn’t add to its delivery charge — checkout shows which items travel together.
What’s your returns policy?
Unworn, unwashed items with their tags attached can be returned within 28 days of delivery for a full refund of the item price. Email sales@cleverdeals.net first for a returns reference and the address to send it to. Return postage is yours to pay unless the item is faulty or we sent the wrong thing. The full policy is on our returns page.
How do I know what size to order?
Each product page lists the sizes for that range, from the manufacturer’s size guide. Sizes vary between brands, so check each range. If you’re between sizes, size up.
Are the colours accurate?
We do our best to match the on-screen colour to the real garment — every product page swatch is the supplier’s published colour. Screens vary, so there may be a small shift; if a colour matters (e.g. matching a uniform), order one piece first to check.
What if my item doesn’t fit?
Send it back unworn with its tags attached within 28 days for a full refund of the item price — email sales@cleverdeals.net first for a returns reference. Return postage is yours to pay unless the item is faulty or not as described.
Do you take uniform or team orders?
Yes — for larger orders of the same items, email sales@cleverdeals.net with what you need and we’ll get back to you.
Can I change my order after placing it?
Orders go to our supplier partners within minutes of payment, so we usually can’t change them. Email sales@cleverdeals.net with your order number straight away and we’ll do what we can; otherwise you can return unwanted items under our returns policy.